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Information on Personal Data Protection Introduction

For INTERAMERICAN and its employees, respect for privacy and the protection of the confidentiality and security of the personal data of its policyholders, associates and all individuals who have transactions in any way with the company are a top priority. We would like to assure you that the Company collects, processes and stores your personal data in accordance with the General Regulation for Data Protection (EU) 679/2016 and L. 4624/2019, as well as with any other applicable legislation and Decisions of the DPA and takes all necessary measures to prevent incidents of theft, loss and leakage of personal data.

Below you may be informed regarding the Company that as an Independent Processor of personal data (depending on the insurance plan you have chosen, e.g. Life, Health, Loss or General Insurance) shall process yours:

  • "INTERAMERICAN HELLENIC LOSS INSURANCE COMPANY SOLE SHAREHOLDER S.A.", headquartered at 124-126, And. Syggrou Avenue Zip Code 11782 in Athens, has SARN 2865/05/Β/86/45 and GCRN 305801000,
  • “INTERAMERICAN HELLENIC LIFE INSURANCE COMPANY S.A.”, headquartered at 124-126, And. Syggrou Avenue Zip Code 11782 in Athens, has SARN 25467/05/B/91/29 and GCRN 914001000 and
  • “INTERAMERICAN HELP SOLE SHAREHOLDER SOCIETE ANONYME GENERAL INSURANCE”, headquartered at 124-126, And. Syggrou Avenue Zip Code 11782 in Athens, has SARN 27557/05/Β/92/13 and GCRN 1026501000

Especially, for your visit in the websites www.interamerican.gr, www.myinteramerican.gr the following companies are jointly responsible for the Processing of Personal Data:

  • "INTERAMERICAN HELLENIC LOSS INSURANCE COMPANY SOLE SHAREHOLDER S.A.", headquartered at 124-126, And. Syggrou Avenue Zip Code 11782 in Athens, has SARN 2865/05/Β/86/45 and GCRN 305801000,
  • “INTERAMERICAN HELLENIC LIFE INSURANCE COMPANY S.A.”, headquartered at 124-126, And. Syggrou Avenue Zip Code 11782 in Athens, has SARN 25467/05/B/91/29 and GCRN 914001000 and
  • “INTERAMERICAN HELP SOLE SHAREHOLDER SOCIETE ANONYME GENERAL INSURANCE”, headquartered at 124-126, And. Syggrou Avenue Zip Code 11782 in Athens, has SARN 27557/05/Β/92/13 and GCRN 1026501000. For any question or complaint, you can contact any of the above companies, sending a letter to the address 124-126, And. Syggrou Avenue, Athens or by calling 210-9462000 or sending an email to custserv@interamerican.gr.

If you have any questions regarding the processing of your Personal Data, if you would like to exercise any of your rights or file a complaint regarding your Personal Data, you can contact our Data Protection Officer by sending a letter to the address 124-126, And. Syggrou Avenue Athens or an e-mail to dpo@interamerican.gr.

Moreover, if you are not satisfied with our response to your request, you always reserve the right to contact the Data Protection Authority, which can accept the relevant complaints, or contact the Call Center: + 30-210 6475600 or submit your request in writing in its protocol office (1-3, Kifisias Avenue, Zip Code 115 23, Athens) or send an email to contact@dpa.gr (mailto:contact@dpa.gr).

1. Which categories of personal data do we collect and process?


  • Identification Data, such as first name, last name, date of birth, ID/passport number, AMKA, TIN, etc.
  • Contact Data that we collect during the conclusion of the insurance policy, but also at any other stage of our cooperation, such as e.g. email/postal address, phone / fax numbers
  • Payment Data, such as e.g. bank accounts, debit/credit and other bank cards
  • Insurance data necessary for the assessment, control, conclusion and management of the insurance policy, data relating to driving behavior in the case of car insurance,
  • Data of specific categories of personal data/formerly sensitive, such as
  • health information (physical condition, any disabilities, medical history, medication, etc.),
  • Settlement data, such as e.g. data necessary for the management of insurance claims contained in the application for compensation/redemption/payment of insurance or in accompanying documents/supporting documents or related to it
  • Browsing data, in case you visit our website, information related to your visit can be recorded (e.g. IP address). Also, when using our website, cookies can be stored on the device you are using. For more information about cookies, and the Policy we apply you can click here (/ politikh-cookies).
  • Data we collect when you are using and submitting a complaint form such as name, telephone, mailing address, e-mail address.
  • Data we collect when you call us at our call center. In this case your call is recorded, and the phone number you are calling us from is filed.
  • Last but not least, we collect data when you enter the buildings of our Company's offices, where we record your name, while closed circuit security cameras (CCTV) -for the operation of which you are promptly informed when you enter our buildings- will record your image, fully respecting all the provisions of applicable law.
  • From which sources do we collect personal data?

From the submission of the insurance application, application for modification/conversion/cancellation/redemption, application for insurance benefit, application for participation in group insurance, claim for loss.

Through the authorized employees, insurance brokers that belong to the various sales network channels of our Company, as well as our third partners (e.g. technical consultants, experts, damage assessors).

Special Categories of Personal Data, which is mainly health data, may be collected by the Company, in addition to those that you disclose by consent, through contracted health service providers (e.g. hospitals, private clinics, diagnostics centers, doctors).

From the visitors/users of our website, only when they voluntarily provide them in order to process the submitted electronic requests.

From the users of the application my interamerican, my anytime and only during the use of the application.

Also, from promotional actions for the promotion of our products, from the collection of contact information for sales purposes (leads) and during the conduct of lotteries, competitions where we collect personal data with the condition of your explicit consent for their further processing.

* Through the security systems of our premises, such as closed-circuit security cameras (CCTV).

  • For what purposes do we process your personal data?
  • With the insurance application you submit to our Company in order to be insured, you declare that you want to transfer the risk you have chosen (e.g. civil liability of any kind, fire, assistance, health, etc.) to one of the above mentioned companies of our Group. We, based on the information/data you provide to us in your insurance application, should place you in a homogeneous risk category and calculate, based on your statements, the appropriate and proportional insurance premium for you, calculating and estimating, among other things, the frequency and intensity of the loss that may occur.
  • To do this, it is necessary to provide us with the specific personal data mentioned in the relevant fields of the insurance application. These elements are objectively essential for the assessment of the insurance risk and for the fulfillment of the purpose and the operation of the insurance policy. The provision of the correct and complete information of data we ask you for and on which we rely is your obligation pursuant to the insurance law (L. 2496/1997), and this is how we will be able to place you in the appropriate risk group and correctly calculate the premium you have to pay for your coverage. The provision of inaccurate or incomplete information by you may establish our right to request even the cancellation or termination of your insurance policy, at any time.

Based on the above, we process the Personal Data of our insured individuals and all natural persons we have transactions with, for more than one purpose and only for the purposes for which we collected them, unless we reasonably consider that we must use them for another reason and that this reason is compatible with the original purpose.

4. Where do we transmit your Personal Data?

  • Your data will be transmitted to our departments that are responsible for underwriting, the proper and uninterrupted implementation of your insurance policy, as well as for your compensation. Indicatively, we mention the underwriting department, the issuance department, the compensation department, the actuarial department, the Legal service, the Regulatory Compliance, etc.
  • Your data may be transmitted and made accessible to legal entities and/or natural persons with whom, from time to time, we maintain cooperation agreements for the correct and based on the terms of the insurance policies compensation of our insured individuals, as well as for the correct assessment of the loss. Also, your data, in the context of the operation of your insurance policy can be transmitted to various hospitals, doctors, public authorities, compensation researchers, etc. Your data may be transmitted, made available and processed by our parent company "Achmea B.V.", headquartered in the Netherlands, as well as other affiliated companies of the same Achmea Group, within the European Union. In this case no specific category data is transmitted unless there is a legal obligation. Your data may be transmitted to insurance brokers affiliated with the Company, reinsurers, to cooperating insurance companies to provide insurance coverage, to experts, researchers, claims management companies, attorneys, judicial guardians, etc., to collaborating file storage and management companies, file destruction companies, cooperating IT service providers, cooperating telephone service providers. However, you should be aware that, in any case of such transmission, the data transmitted are the minimum necessary and the legal and/or natural persons who will process them will act as processors solely for the purpose of providing services to us.
  • Also, as provided by law, the Company may disclose your data to public services, insurance funds, judicial, public and independent authorities, such as the supervisory authority which is the "Bank of Greece", the "Consumer Ombudsman" , Police Departments, Traffic Police, Prosecution Authorities, independent auditing companies upon their legal request, if this is absolutely necessary for the defense of legal rights or the fulfillment of the Company's obligations.
  • Moreover, the Company, in the context of its compliance with the legislation for the prevention and suppression of money laundering and the fight against terrorism (L. 4557/2018 and relevant administrative Acts) for the exchange of information of financial accounts in the tax sector (FATCA L. 4493/2017 Memorandum of Cooperation Greece-USA, L. 4170/2013 for the obligatory automatic exchange of information in the tax field between the Member States of the European Of the Union (EU), Law 4428/2016 Agreement on the Compulsory Automatic Exchange of Information in the Tax Sector between OECD member states) is obliged, only if you fall within their scope, to collect and process your personal data in the context of implementation due diligence measures regarding the certification of customers and the evaluation of transactions, your identification as a person subject to the above legislation, the recipient of which is the competent Greek Authority (AADE - Independent Public Revenue Authority), the Anti-Money Laundering Authority any other competent authority specified.
  • Especially in car insurance policies, your personal data may be transferred to car accident investigators, vehicle maintenance companies, residual value management companies of damaged vehicles, to the Auxiliary Insurance Liability Insurance Fund at the "Hellenic Car Accident Center", International Insurance Office, in the IT Department of the Association of Insurance Companies (archive of the former Statistical Service of Insurance Companies - USAE) for the execution of their responsibilities provided by law, for the protection of the insurance market and the avoidance of insurance fraud, while your data may be transmitted to other insurance companies in order for a settlement to take place under the direct accident damage settlement agreement.

5. Automated data processing

Automated processing of personal data and relevant (automated) decision is carried out only during the insurance of cars and other vehicles, mainly through the direct sales channel of insurance products by INTERAMERICAN HELLENIC LOSS INSURANCE COMPANY S.A., under the trade name "Anytime". Through these automated channels, in which the risk-assumption rules applied by this Company have been largely incorporated, decisions are made more quickly, with greater accuracy, transparency and consistency.

In Life and Health Insurances provided by INTERAMERICAN GREEK LIFE INSURANCE COMPANY S.A., used for the same purposes are automated tools in case of underwriting, however, in cases of denial of insurance, these are controlled by an officer of the Department of Underwriting. More specifically for the cases where automated data processing is performed as described above, the following applies:

(a) Automated processing is necessary for the assessment of the insurance risk, i.e. in order for the Company to propose the most suitable and appropriate insurance product as well as the strictly proportional price for its insurance (insurance premium). More specifically, the logic of the automated processing is based on mathematical or statistical analyses of the important from the point of view of insurance technical parameters that have been adopted by the Company and enable: i) the objective risk assessment, ii) its inclusion in a homogeneous risk group based in particular the frequency and (iii) the extent of the damage that risk may entail, as well as its proper pricing.

(b) Based on this automated processing, a higher premium may occur. However, in these cases, regular inspections are carried out by our competent officials.

(c) The Company takes all the measures required under the General Regulation and the Code of Conduct for Personal Data of Hellenic Association of Insurance Companies, when making a decision based on automated processing, including profiling, and these measures are specifically concerned with ensuring human intervention, the use of appropriate statistical or mathematical procedures and the application of technical and organizational measures, in order to correct factors leading to inaccuracies and to minimize the risk of errors during processing.

(d) The Company may, finally, use automated procedures during the validity of the insurance policy, in order to carry out audits to prevent insurance fraud and for its compliance with the obligations arising from the legislation for the prevention of money laundering and automatic exchange of information on financial accounts. We are also committed and carry out any relevant processing to comply with FATCA, which only concerns U.S. individuals, as specified.

You have the right to express your opinion on a decision taken under the above automated procedure, to challenge it and request its reconsideration by a competent official. To exercise your rights, you should contact the Data Protection Officer (contact details dpo>@interameric.gr).

6. How long will you keep my data on file?

We will keep your data for as long as you maintain a contractual relationship with us, in both paper and electronic form. In the event that, for any reason, this relationship is interrupted, we will keep them for as long as required until the limitation period of any relevant claims expires and up to twenty (20) years unless the legislation provides for a different retention period or the Code of Conduct for Personal Data of the Hellenic Association of Insurance Companies. However, if the application for insurance or amendment of the insurance policy that you submitted to us has not been accepted, we will keep it for a period of up to five (5) years from submission, unless a legal dispute is pending beyond the above processing times and until its termination by an irrevocable court decision. The recorded calls are kept on file for up to 5 years and then deleted, while the CCTV data are kept for 15 days. In the event of an incident to the detriment of the Company, its employees or third-party visitors, the images in which the specific event has been recorded may be kept in a separate file for a longer period of time, in accordance with applicable law.

7. Use of cookies

Our Company uses cookies for the smooth operation of its website. For more information, please read our Cookie Policy available here (/ politikh-cookies).

8. What rights do I have in relation to the processing of my data?

You have the rights set out in the General Regulation on Personal Data Protection (GDPR, Regulation (EU)) 2016/679), L. 4624/2019 and in the Code of Ethics of Personal Data of the Hellenic Association of Insurance Companies and specifically you can exercise, as the case may be, the following rights:

  • the right to access the data we process, the reason why and its recipients, as well as to receive copies of the data kept in our Company.
  • the right to correct any omissions or inaccuracies in your data.
  • the right to delete any personal data concerning you, if you no longer wish this data to be processed, and if there is no legal reason for our Company to hold and process it as Data Controller.

When can we refuse deletion requests? You should be aware that the right of deletion is not an absolute right, it cannot be satisfied when your information is processed for specific legal reasons, such as those described above, including the exercise or defense of the Company's legal claims.

Do we have to inform other recipients of your personal data, when there is a deletion request? In the event that your right to delete this data is satisfied once we have provided the personal data you wish to be deleted to third parties we will take steps to inform them of your deletion request so that, in turn, they can delete such personal data but this may not always be possible or may involve a disproportionate effort on the part of our Company.

4. the right to restrict the processing of your Personal Data when you disagree with the accuracy of the information and until the accuracy of the information is verified or if processing is no longer necessary for the Company, but you need it to raise, exercise or defend a legal claim.

Do we need to inform other recipients of your personal information about the restriction? In the event that we have shared your Personal Data with third parties, we will take action if possible to inform them of the limitation of the processing of your information, so that they do not continue to process it.

When can we refuse requests to restrict processing? You should be aware that this right is not an absolute right, it can not be satisfied when your information is processed for specific legal reasons, such as those described above, including the exercise or defense of legal claims of the Company.

5. the right of portability to receive your data in a structured and commonly used format.

Please clearly state in your application the right you exercise in relation to the personal data you request. If your application is not clear, we may ask you for further personal information for clarification. In order to be able to process your respective request, we can request proof of identity, passport and several additional personal data, to safely locate the personal data you request.

If you exercise any of these rights, we will take all possible measures to satisfy your request within thirty (30) days of receiving it, after informing you either of its fulfillment or of the objective reasons that prevent its fulfillment. Moreover, you may at any time object to the processing of your personal data for the purposes of the insurance policy, by revoking your consent. However, this will lead to the termination of your insurance policy and possibly your non-coverage, because (according to the above) no insurance policy works without processing the personal data of the insured individual.

Revocation of consent: You have the right to withdraw your consent at any time, in cases where we rely on it to process your personal data. However, this will not affect the legality of any processing that has taken place before your consent is revoked. If you revoke your consent, we may not be able to offer you certain insurance products or services. We will let you know if this is the case when you withdraw your consent.

Revocation of consent: You have the right to withdraw your consent at any time, in cases where we rely on it to process your personal data. However, this will not affect the legality of any processing that has taken place before your consent is revoked. If you revoke your consent, we may not be able to offer you certain insurance products or services. We will let you know if this is the case when you withdraw your consent.

9. How do you ensure the safety of my personal data?

We are absolutely committed to safeguarding your data. To achieve this, we apply all modern and appropriate for the purposes of processing technical and organizational measures, the response of which we check at regular intervals in order to:

Protect your personal data from unauthorized access and improper use.

Secure our computer systems and protect the information.

Indicative measures that support both the physical and electronic security of the data processed in our Company are the physical presence of security in our buildings, the installation of closed circuit monitoring of critical for us areas, the implementation of Fair Resource Policy, Security Policy and support processes, the installation of a firewall, antivirus software (antivirus, antimalware), the application of data leak prevention system (dlp), the use of 2-factor authentication (2 Factor Authentication), occasional encryption and more.

10. Will you process my data for commercial purposes, etc.?

For the duration of the processing of your personal data mentioned above, we will process only your simple data (but not those of the formerly sensitive ECHR) and for the purposes of promoting other or additional to your needs insurance products or services, or of our company, or other companies of the INTERAMERICAN Group, or for conducting targeted marketing activities or market research, under the express condition that you have given us your explicit consent. Our Company in this context will send you updates promoting services or new products, special offers using the communication methods you have stated during the conclusion of our cooperation. The relevant actions may be carried out through partner companies (MailChimp, Facebook, Eloqua), which means that your data will be transmitted to the partner research and promotion companies. If you would like us to stop sending you such updates, each time you receive an immediate service promotion update, we will let you know how you can withdraw your consent.

You may object at any time to this processing of your data (for commercial or research purposes) by sending a request to the Data Protection Officer. In this case, your data will no longer be processed for commercial or research purposes.

11. Personal data of minors

The Company does not seek or intentionally collect personal data from persons under the age of fifteen (15) years (or any age limit set by Greek law), nor does the content of its website apply to persons of that age. For minors under the age of 15 who participate in an insurance policy, as the individuals insured or as beneficiaries, the processing is legal only if the consent is given or approved by the person who has parental care of the minor. The minor must give his/her consent in person when he/she reaches the age of 15 or the age provided by law.

This Personal Data Processing Update was updated in May 2020. We reserve the right to modify or update this Update at any time. We will notify you of any changes, by posting the new Update, by posting on our Company website and informing you by any appropriate means, at the earliest opportunity, including emails. We encourage you to regularly consult this Update for any changes to the Company's website.

You can visit this link ( proswpika-dedomena / proswpika-desomena-vinteoskopisis/) to find out about the processing of personal data through a video surveillance system.

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